Frequently asked questions

General

We support every client free for the first 30 days. After that we work hourly or through a monthly Care plan. Growth includes 1 dev hour a month, Scale includes 3 - Care covers hosting, monitoring and support only, with no dev hours included. Anything beyond the included hours (or without a plan) is billed hourly, and the rate depends on who's doing the work - design, development and devops have different rates.
Every project is quoted, not sold off a fixed list - a presentation site, an online store and a booking app are very different builds. Tell us what you need and you get an exact, fixed quote, usually within a day or two, no obligation. Ongoing hosting and care are a separate monthly plan, with prices shown up front on our pricing page.
Websites, online stores, booking platforms, custom CMS setups and bespoke web apps - plus the hosting, domain, email and SEO around them. If it runs in a browser and helps your business, we most likely build it. Not sure where your idea fits? Send it over and we'll tell you honestly.
A short brief on what you do and what you need - through our form or a quick call. Anything you already have helps: text, logo, brand colors, photos and examples of sites you like. Don't have it all? That's fine - we can write the copy and shape the design with you.
The build sets up hosting, your domain and email. The domain is included for the first year (renewal is about €15-30/year after that, depending on the extension). Hosting is free the first month, after that it runs through a monthly plan, which also keeps your email, backups, monitoring and updates going - prices are shown up front on our pricing page.
Absolutely. Content migration is part of the standard process. Your old site keeps running until the new one is live - zero downtime.
Yes. Every client gets a portal to follow the project, see invoices, request changes and open support tickets - everything in one place instead of scattered across emails and chats.

Websites

Yes. We rebuild it with a fresh design on a modern, fast stack, and carry over your content and search ranking.
Fast - it's what we're built for. The exact timeline depends on the scope, how quickly we get your content and feedback, and how fast decisions are made together. A simple presentation site moves quickly; a bigger build takes longer. You get a clear timeline on the call, before anything starts.
Yes - the build sets up your hosting, domain and email. Keeping it fast, secure and online after launch runs through a monthly plan. The first month is on us, and the domain is included for the first year. One place for everything, no juggling separate providers.
Yes. The code is yours, and so is the domain, registered in your name.
If you want to update content without us, we add a CMS. Ask about our CMS solutions.
Yes. Every build is mobile-ready, fast, and set up for search from day one.

CMS

No, that is the whole point. You get a clean editor and a one-hour walkthrough, and your team updates the site itself.
Yes. We model the content around what you actually publish, whether that is posts, products, a menu or property listings.
Either. We build a custom CMS on your database, or wire up Payload if you prefer. We recommend based on your content.
No. The frontend is cached at the edge and revalidated on demand, so it stays fast whether you have ten pages or ten thousand.
Yes. The code and the database are both yours, and your content can be exported any time.
Yes. Content is edited per language, with clean locale URLs and localized SEO.

Ecommerce

No - it's a single-vendor store: your products, your brand, your checkout. A multi-seller marketplace is a different build; tell us and we'll scope it.
Yes. The code, the database and the domain are all yours - no lock-in and no per-sale fees.
Stripe, PayPal, Nets, AllSecure (Serbian / MPGS) and cash on delivery, all through one clean checkout. Need a different processor? We add gateways on request.
Free-shipping thresholds, flat or tiered fees, and carrier tracking links. Live carrier-rate quotes at checkout aren't included by default - we can wire one up if you need it.
The store runs in one currency you set. Real-time multi-currency switching isn't built in by default; ask us if you need it.
Yes - we migrate your products, customers and content, and set up redirects so you keep your search ranking.

Booking

Yes. The codebase and the database are both yours. If we ever part ways, you keep them.
You take your data and your code, and we help you hand it over cleanly. No hostages.
Yes. It runs on standard, portable infrastructure, so it can move. No lock-in.
It depends on scope. We give you a clear timeline on the discovery call, before anything starts.
Because it is your codebase, we can build it. We scope the change and add it, no waiting on someone's roadmap.
Yes. Search Console, an auto-generated sitemap and clean SEO so you can rank for your services and your city.
Yes. It is built to stay fast on older Android phones and any modern browser.
Both. A real iOS and Android app your customers install from the store, plus the website on your domain.